Terms of membership

These terms are the agreement between you and Twentysix Labs LLC ("Rails", "we", "us"), a Delaware limited liability company, for a membership of Rails: Squash Club at rails.club and in the Rails app. The Code of conduct is part of these terms. The Privacy notice explains what we do with your data.

Who can join

• You must be 18 or older to apply or to hold a seat.
• A membership is personal. You can't share it, lend it or pass it to someone else.
• A firm buys seats for its people under a separate firm agreement. If you hold a seat, these terms cover how you play, and Firm seats says what differs.

Applying

• Applying is free. We take no card and charge nothing when you apply.
• You confirm your work email with a six-digit code we send to it, after a bot check.
• You tell us your name, firm, role, the city you want to play in, your level, the times you can play and the membership you want, and you agree to these terms and the Code of conduct.
• We review every application, usually within 48 hours, and approve, waitlist or decline it. We don't share the reasons for a decision.
• You can withdraw an application at any time with the link in our latest email.

Prices and payment

Prices

• Founding: $2,400 a year, for the first 100 members.
• Member: $3,000 a year, or $275 a month.
• Plus: $4,800 a year.

Prices are in US dollars. We charge no sales tax today. If tax becomes due where you play, checkout shows it, and the total, before you pay.

Paying after approval

When we approve you, we email you a payment link for the membership and billing we approved. You can pay from that link on the web, or in the app once you sign in. The link holds your place for 14 days, and we remind you on day 3 and day 10. After 14 days the link stops working and a held Founding place goes back to the next applicant. Your approval stands, and we can send you a new link, at the Member tier if no Founding place is left.

Your membership starts when your payment is confirmed. Stripe takes the payment through our billing provider, Autumn, on Stripe's own checkout page. Your card details go to Stripe and never reach Rails.

Renewal

An annual membership renews on the same date each year, and the card on file is charged the renewal price. We email you at least 30 days before each annual renewal with its date and amount. A monthly Member membership is charged on the same day each month; if you joined on the 29th, 30th or 31st, shorter months are charged on their last day.

The Founding price

The Founding price stays at $2,400 a year for as long as your membership continues without a break, whatever happens to our other prices. If your Founding membership ends, its price can't be regained. If you upgrade to Plus, you keep your Founding place and can return to the Founding price at a renewal.

Price changes

We can change the Member and Plus prices. A new price applies only from your next renewal or monthly charge, and we email you at least 30 days before it does.

Upgrading to Plus

You can upgrade to Plus at any time. Before you confirm, the app shows the pro-rated amount due now and the renewal price. You become Plus once that payment succeeds.

Your games

• The week. By Thursday you confirm when you can play next week. On Friday we pair members and book the courts. On Sunday evening your games arrive, each with its time, venue, court and opponent.
• Your allowance. Founding and Member include up to 2 games a week. Plus includes up to 4, with priority on prime slots. A firm seat includes up to 2.
• Game credits. Each game you receive uses one game credit from that week. Credits belong to their week and don't roll over.
• Your level. We pair you with members within about half a level of you, from your SquashLevels or US Squash rating. Your first 2 games are placement games against known players, to confirm your level.
• Weeks we can't match. If we can't match you in a week, no game credit is used, and the app tells you why and what you can do. A week without a game isn't refunded or carried over.
• Courts. Games are played at partner venues. Follow each venue's rules. The venue's desk is the person to see on the day.

Cancelling, standby and no-shows

• 24 hours or more before the start: cancelling is free. Your credit comes back, your opponent is told at once and the court is offered to a member on standby.
• Under 24 hours before the start: it's a late cancel, and the game's credit is used. The app asks you to confirm that cost first.
• A game sent to you under 24 hours before it starts can be cancelled free within 60 minutes of it arriving.
• Standby. When a place opens, members on standby are offered it one at a time. Each offer shows how long it stays open (20 minutes today), no offer is made less than 90 minutes before the start, and taking one uses a credit.
• No-shows. If your opponent hasn't arrived 15 minutes after the start, report a no-show from the game in the app, within 72 hours. The other member is told and has 48 hours to give their side, then the Rails team decides. A confirmed no-show uses the absent member's credit, and the reporter's credit comes back.
• When we cancel. If we call a game off (a venue problem, a closed court), both players get their credits back and nothing counts against either of them.
• Three in 90 days. Three late cancels or confirmed no-shows in any 90 days open a review: the Rails team gets in touch to talk through whether your play times work for you. A review doesn't change your membership by itself. We reverse a penalty that turns out to be wrong, such as an overturned no-show.

Scores and results

• Each player logs the score and a fit rating from the start of the game until 7 days after it.
• When both players log the same result, it is final. When only one player logs a score, it stands 48 hours later unless the other confirms it, contests it or reports a problem.
• When the two scores differ, the Rails team checks both and settles the result, and both players are told. That result is final for the ladder, the league and your rating.
• A fit rating ("too easy", "right" or "too hard") tunes future pairings. The member it rates never sees it, and no firm ever does.

Guest passes

• Plus includes 6 guest passes each membership year, granted when the Plus year starts or renews. If you upgrade during a year, you get the passes for the rest of it, at least one. Unused passes end with the year.
• A guest you play yourself uses one pass and one of your game credits. A guest we match with another member uses that member's credit.
• Cancel a guest game 24 hours or more ahead and the pass comes back. Later than that, or if the guest doesn't come, the pass is used.
• The same guest can come on a pass to at most 2 games in any 12 months, across all members.
• You can't use passes while paused. Passes end with your membership.

Pausing, cancelling and refunds

These choices are in Me in the Rails app. If a firm pays for your seat, your firm admin manages it instead.

Pausing

You can pause for 1 to 8 whole weeks in each membership year, starting from a week whose games haven't been sent. While paused you get no games, aren't asked for your availability, and keep your tier and any Founding price. Your renewal date moves later by the weeks you actually paused. You can resume early. Pausing doesn't refund an annual membership. A monthly Member isn't charged for paused weeks.

Cancelling

You can cancel your renewal at any time. You keep playing until the end of the term you paid for, then your membership ends with no further charge. You can undo the cancellation until the term ends. A monthly Member membership has no minimum term: cancelling stops the next monthly charge, and you play until the end of the month you paid for.

Your first 14 days

If this is your first Rails membership and you cancel within 14 days of your first payment, we refund that payment in full. Ask through Contact or Contact support in the app.

Deleting your account

Deleting your account ends your membership at once, cancels your upcoming games without a penalty and stops every future charge. Outside your first 14 days, nothing is refunded. The Privacy notice says what is erased, and when.

Other refunds

Outside your first 14 days, membership fees are refunded only where these terms say so: when we end a membership or stop offering games (see When we pause or end a membership), and when you cancel because of a change to these terms.

Firm seats

If your firm pays for your seat, its agreement with us covers payment, the number of seats and hosted client games. These terms cover how you play.

• Your firm admin assigns, ends or reassigns your seat. You can't pause or cancel a seat yourself, and billing is your firm's.
• Your firm sees only your name, role, status, games played and the date you last played. It never sees your scores, opponents, fit ratings, availability, game credits or penalties.
• If your seat ends, it ends after the last week whose games have been sent. We then offer you a personal membership without re-applying, and you keep your level and history.
• If you already pay for your own membership and accept a seat, your own membership stops renewing and runs to the end of its term.
• A hosted client game is paid for by your firm's package and never uses your game credits.

Trips and pro sessions

Trips and pro sessions are bought separately. Each shows its price, what is due when and its cancellation terms before you pay, and those terms apply alongside these.

Trips

• Booking takes a deposit now. The balance is due by the date shown, and we remind you 21, 7 and 1 days before. Booking after that date takes the full price at once.
• If you cancel, the deposit isn't refunded. Cancel before the balance due date and we refund everything you paid above the deposit. After it, we refund that only if someone from the waitlist takes your place.
• If the balance isn't paid by the end of its due date, your place is released and the deposit is kept.
• If we cancel a departure, we refund every payment in full, deposits included.
• Flights are never included. Plus members get a trip discount, shown before paying.

Pro sessions

• A session is 60 minutes with a court included: $225 for one, or $1,000 for five with the same pro on the same weekly slot.
• Cancel 24 hours or more before the start and the session goes back to your pack; a single session becomes a credit for one session, valid for 6 months. There is no cash refund. Cancel later and the session is used.
• If the pro doesn't come, report it from the session within 24 hours of its start. A confirmed pro no-show returns the session to you.

When we pause or end a membership

• We can pause or end a membership for a breach of these terms or the Code of conduct. We look at what happened first, and we tell you our decision and the reason. For violence, threats or harassment, we can end a membership at once.
• If we end your membership for a breach, we refund the unused whole months of a prepaid annual term.
• If we stop running Rails, or can't offer you games for the rest of your term for reasons on our side, we refund the unused part of your term pro rata.

Playing safely

Squash is fast, and injuries happen. You play at your own risk, and you are responsible for being fit to play. Follow each venue's rules, including any waiver it asks you to sign. We recommend eye protection for everyone. Report an injury from the game in the app.

Our responsibility to you

• We run Rails with reasonable care and skill.
• Venues are responsible for their courts, premises and staff, and each member for their own conduct. We act on every report under the Code of conduct.
• Our total liability to you for any claim about your membership is limited to what you paid us in the 12 months before the claim. The limit doesn't apply to harm caused by our fraud, gross negligence or wilful misconduct, or to any liability the law doesn't allow us to limit.
• We are not liable for losses we couldn't reasonably have foreseen.
• Rails' AI agents answer from these terms and our published facts. Only these terms and what we publish bind us: an agent can't change them or promise anything they don't say.

Disputes and governing law

• Delaware law governs these terms. That never takes away a protection the law where you live gives you.
• If something goes wrong, tell us first through Contact or at hello@twentysixlabs.com. We reply within two working days and work to resolve it within 30 days.
• If we can't resolve it, either of us can take a claim to small claims court in the county where you live or in Delaware. Any other claim goes to the state or federal courts in Delaware, or to the courts where you live when the law gives you that right.
• We don't require arbitration, and you keep any right to bring or join a group claim.

Changes to these terms

We email members at least 30 days before a change to these terms takes effect, and the date at the top of this page changes with it. If a change affects you and you don't accept it, you can cancel before it takes effect, and we refund the unused part of a prepaid term pro rata. A change the law requires, or one that only gives you more, can take effect sooner.

Contact

Twentysix Labs LLC, 8 The Green, Suite 7811, Dover, DE 19901. Email hello@twentysixlabs.com, write through Contact, or, as a member, use Contact support in the app.